Good communication . . . it’s a phrase everyone uses to describe a good relationship. Many of us believe we are good enough communicators that we don’t really need to work on this skill any longer. After all, we’ve been talking since we were around 2! So how does good communication differ from just talking about things?
First, good communication skills include mastering not just the art of talking, but the art of listening. A good communicator spends most of their time listening to the other person and trying to get inside their mind. What are they trying to say? Why are they saying it with that tone, those words, that facial expression? If I were trying to say the same thing, how would I say it?
After you have thought through each of these questions, the next step is to mirror their words and ask if you’re interpreting their sentiment correctly. Take the idea, ‘if I were trying to say the same thing, how would I say it?’ Then actually, put what you think they’re trying to say in your own words and say, “So, if I’m hearing you correctly, you’re saying . . . Is that correct?”
If you’re wrong, ask them to say it again, perhaps using different words. Assure them you really want to solve the issue and hear what they’re saying. The more your partner believes you care about what they are thinking and feeling, the more likely you are to better understand each other and communicate effectively.
So, the number one trick to better communicating. . . listening!